PRIVACY POLICY
Effective Date: May 17, 2026Welcome to Flowers by Grace B Limited Liability Co. (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.
By using this website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment information (processed through third-party payment processors)
Any information you voluntarily submit through forms or communications
Non-Personal Information
IP address
Browser type
Device information
Cookies and usage data
Website analytics information
2. How We Use Your Information
We may use your information to:
Process orders and payments
Communicate with you
Provide customer support
Improve our website and services
Send marketing emails or promotions
Prevent fraud or unauthorized activity
Comply with legal obligations
3. Payment Processing
We do not store full payment card information on our servers. Payments may be processed by secure third-party payment providers.
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.
You may disable cookies through your browser settings, though some website functionality may be affected.
5. Sharing of Information
We do not sell your personal information.
We may share information with:
Payment processors
Shipping providers
Website hosting providers
Analytics providers
Marketing platforms
Legal authorities if required by law
6. Email & Marketing Communications
By providing your email address, you may receive promotional emails from us. You may unsubscribe at any time using the unsubscribe link in our emails.
7. Data Security
We implement reasonable security measures to protect your information. However, no internet transmission or storage system can be guaranteed 100% secure.
We disclaim liability for unauthorized access, hacking, data breaches, or other security incidents beyond our reasonable control.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.
9. Children’s Privacy
This website is not intended for children under 13 years of age. We do not knowingly collect information from children.
10. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
Access to your information
Correction of inaccurate information
Deletion requests
Opt-out of marketing communications
To exercise these rights, contact us through the website contact form.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).
12. International Users
If you access this website from outside the United States, you understand your information may be transferred to and processed in the United States.
13. Limitation of Liability
To the fullest extent permitted by law, Flowers by Grace B Limited Liability Co. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
Use of this website
Service interruptions
Data breaches
Unauthorized access
Errors or inaccuracies on the website
14. Changes to This Policy
We may update this Privacy Policy at any time without prior notice. Changes become effective upon posting to the website.
15. Contact Information
For questions regarding this Privacy Policy, please contact us through the contact information listed on our website.
TERMS & CONDITIONS
Effective Date: May 17, 2026
These Terms & Conditions (“Terms”) govern your use of Flowers by Grace B Limited Liability Co.
By accessing or using this website, you agree to these Terms.
1. Use of Website
You agree to use this website only for lawful purposes and in accordance with these Terms.
You may not:
Use the website for unlawful activity
Attempt to gain unauthorized access
Interfere with website security or operation
Copy or exploit website content without permission
2. Products & Services
All products, pricing, descriptions, and availability are subject to change without notice.
We reserve the right to:
Refuse service
Limit quantities
Cancel orders
Correct pricing errors
Flower arrangements may vary due to seasonal availability and substitutions.
3. Orders & Payments
By placing an order, you represent that:
Your payment information is accurate
You are authorized to use the payment method
You agree to pay all applicable charges
We reserve the right to refuse or cancel any order at our discretion.
4. Refunds & Cancellations
Refunds and cancellations are subject to our posted policies.
Because floral products are perishable and customized, all sales may be final.
5. Delivery Disclaimer
We are not liable for delays or failures caused by:
Weather
Traffic
Incorrect addresses
Recipient unavailability
Events beyond our reasonable control
Customers are responsible for providing accurate delivery information.
6. Intellectual Property
All website content, including logos, designs, text, photos, graphics, and branding, is owned by Flowers by Grace B Limited Liability Co. and protected by intellectual property laws.
You may not reproduce or distribute content without written permission.
7. User Content
If you submit reviews, photos, testimonials, or other content, you grant us a non-exclusive, royalty-free license to use, display, and publish that content for marketing and business purposes.
8. Disclaimer of Warranties
This website and all products/services are provided “as is” and “as available” without warranties of any kind, express or implied.
We disclaim all warranties including:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability
9. Limitation of Liability
To the fullest extent permitted by law, Flowers by Grace B Limited Liability Co. shall not be liable for:
Indirect damages
Lost profits
Emotional distress
Business interruption
Website outages
Delivery delays
Product substitutions
Our maximum liability shall not exceed the amount paid for the applicable order.
10. Indemnification
You agree to indemnify and hold harmless Flowers by Grace B Limited Liability Co. from claims, damages, liabilities, costs, and expenses arising from:
Your misuse of the website
Violation of these Terms
Violation of any law or third-party rights
11. Governing Law
These Terms shall be governed by the laws of the State of Wisconsin, without regard to conflict of law principles.
12. Dispute Resolution
Any disputes arising from these Terms or use of the website shall be resolved through binding arbitration or in the courts located in Wisconsin, at our discretion.
13. Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.
15. Contact
Questions regarding these Terms may be submitted through the contact information on our website.
COOKIE POLICY
Flowers by Grace B Limited Liability Co uses cookies and tracking technologies to improve user experience, analyze website performance, and support marketing efforts.
By using this website, you consent to cookie usage unless disabled through browser settings.
We may use:
Essential cookies
Analytics cookies
Marketing cookies
Third-party tracking technologies
Disabling cookies may affect website functionality.
REFUND POLICY
Due to the custom and perishable nature of floral products, refunds are limited and issued solely at the discretion of Flowers by Grace B Limited Liability Co.
Customers must report damaged or incorrect orders within 24 hours of delivery.
We reserve the right to substitute flowers or containers of equal or greater value due to availability.
SHIPPING & DELIVERY POLICY
Delivery dates and times are estimates only.
Flowers by Grace B Limited Liability Co is not responsible for delays caused by:
Weather
Traffic
Incorrect addresses
Recipient absence
Circumstances beyond reasonable control
Risk of loss transfers upon delivery.
SMS MARKETING TERMS
By opting into SMS communications from Flowers by Grace B Limited Liability Co, you consent to receive recurring automated marketing and informational text messages.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to unsubscribe.
We are not responsible for delayed or undelivered messages.
ADA ACCESSIBILITY STATEMENT
Flowers by Grace B Limited Liability Co is committed to improving website accessibility for all users.
We continuously work to improve accessibility features but cannot guarantee accessibility of all third-party content or integrations.
Users experiencing accessibility issues may contact us through our website.
COPYRIGHT NOTICE
© 2026 Flowers by Grace B Limited Liability Co. All Rights Reserved.
All website content including images, floral designs, logos, branding, graphics, text, and website materials are protected by copyright and intellectual property laws.
Unauthorized reproduction or commercial use is prohibited without written permission.